Please scroll down page, there is lots of information here that should answer most of your concerns. If I have missed something please email me or phone and ask.
How do I find your Kennel?
Please use this link and this Address to find where Anacare is located.
Type in "16238, 56 Ave. Surrey. BC. V3S 8E7."
How Much will it cost for either Boarding, Daycare, Grooming or Training?
Please refer to our Service Price Lists Page. We do not charge extras!
How do you charge your rates and what form of payment do you accept?
The first day charged is the day you drop off your dog/s. On the day you pick up your dog there is no charge unless you have to pick up by prior arrangement outside of business hours. There will be a $40 per dog call out fee for after hours callouts if there is not other way of coming during our business hours.
We accept Cash, Master Card, or Visa.
Any stay over 21 days is to be paid in advance. We do reserve the right to ask for a security deposit if needed. We may ask for ID as well.
We do not accept cheques, or American Express.
How far in advance should I book for major holidays?
For all holiday times try to book at least 6 weeks in advance.
What vacinations will my dog require?
Your dog will need to have current Bordatella, Rabies and the Parvo Combination Vacination, or an appropriate blood test to prove your dog's immunity level.
We also reccommend that you have your dog on a Flea Prevention Program.
Do you offer Kennel Tours?
Yes we do. Please visit between 10am and 12 noon daily, except for Wednesdays. No need to make an appointment.
No tours will be conducted during any holiday times or long weekends.
Do you have a cancellation policy?
All we ask for is a phone call to tell us your dog is not coming, or your plans have changed and you need to change your dates.
Do you offer any services for cats?
We do not accept cats. Please contact your local Vet for a reccommendation regarding cat boarding or services.
What will my dog do each day they are at the kennel?
Every dog gets about 4 hours exercise per day. If your dog is dog social then they run with other social dogs, or as we like to call it with the "group."
If your dog is aggressive to other dogs then we offer the same amount of exercise, just individually though.
All dogs get individual human attention as well as lots of treats each day.
At nights all dogs are secured inside. We have the best security system, no batteries required. (Try sneaking past 30 dogs at 2 am in the morning.)
Do you have a coin operated Dog Wash, and is it easy to use?
Yes and Yes. The Dog Wash is similar to a coin operated car was and accepts $2 coins.
We supply a variety of Shampoos and suggest you bring a few towels to speed up the drying time. The Dog Wash is located on the Right Hand Side of the Kennel building. For further instructions got to the "Services, Prices." page.
We do not give change outside the Kennel Business Hours.
How is your kennel set up?
We have 2 separate wings designed for all types and sizes of dogs. Single kennels are 3.5 ft wide by 14 ft deep. Double occupancy kennels are 10ft wide by 14 ft deep.
The kennels are heated during the cold months and cooled in summer months.
Kennels are cleaned daily, water and food is refreshed as and when needed every day.
Will you open outside your business hours?
The only time we open outside of business hours is for emergency situations, such as a family emergency, or the elevator has broken down in your building and the dog cant make it up or down on the stairs. ( True story regarding the elevator.)
What should we bring our dog for his / her kennel stay?
Please bring the dog's own crate if you like, blanket and or bed, a couple of large toys, medication, food supplements and own diets if on Veterinarian only food or raw diets. Also write down instruction as to feeding and medication times, changed emergency contacts and are information you feel is relevant. I prefer too much information than not enough.
What is not needed at the kennel for our dog?
No raw hide. No Bones. No small toys that maybe a choking hazard. No food or water bowls or measuring containers.
What is the brand of dog food the kennel uses?
We feed the following foods.
Nutram Lamb and Rice, Nutram Chicken and Rice, Nutram Allergy formula and Sigma 7 Gourmet Dog Food.
Sigma 7 is an extra cost of $2 per meal if you wish your dog to have this diet.
You may check out the Nutram website.
Do we leave our dog's leash?
Try not to. We like your dog to be off leash during their stay with us.
Do you have a regular Vet you use for emergencies or if my dog is not well?
We use Dr Om from Cloverdale Animal Hospital Ph 604 574 0134.
Do you care differently for very old or special needs dogs?
We welcome all ages of dogs at our kennel. Be aware though that dogs are individuals and react differently to situations. I will be very blunt if I suspect your dog could pass away at the kennel due to underlying illness and old age. Please give us as much information about your concerns so we can look after our K-9 guest with all due care and diligence. We do not accept any liablity for any death of dogs in our care. We do try to avoid this worst case scenario at all costs!
Do you refuse any dogs wanting to stay at your facility?
We only refuse dogs who are openly aggressive or threatening to humans. We reserve the right to refuse any dog.
Do you breed dogs?
No we do not. Please contact rescue organisations, or the SPCA in your area. We do support a few local rescue organisations. I do occassionally offer dogs for adoption. New owners have to meet set criteria for dog ownership.
Do I have to fill in any paper work when I leave my dog/s with you?
Yes we will require you on your dog's first stay to fill in a contract and sign the contract. Please allow 10 minutes extra to do this.
Does anyone live near the kennel and check on the dogs after hours?
Yes I do. I will get up and go check on the dogs at 2am if there is unusual noises or lots of barking.
We live in the former portable classroom to the right of the kennel building.
We strongly reccommend that none of the residents on the property are disturbed, and that pick up and drop off times are adherred to.
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